🌙Returns & Refunds ✨

 Overview

Each piece is handmade with love, and small variations are part of its natural charm.
Please read the policy below before placing your order.

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 Returns

We accept returns only if the item arrives damaged, defective, or incorrect.

Returns are not accepted for:

• change of mind
• wrong size, color, or style chosen by the customer
• items damaged after delivery
• custom or personalized items

To start a return, you can contact us at robewwwhj@gmail.com. 

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 Damaged or Defective Items

If your order arrives damaged, please contact me within 48 hours of delivery.

Include:

• a clear photo of the item
• a photo of the packaging
• your order number


I will gladly offer a replacement or a refund, depending on availability.

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 Refunds

Refunds are issued only for:

• damaged items
• defective items
• orders officially confirmed as lost by the postal service


Refunds are processed to the original payment method.

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 Return Shipping

If a return is approved:

• return shipping costs are the customer’s responsibility, unless the item arrived damaged
• the item must be returned in its original condition and packaging


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 Notes

• Custom or personalized items cannot be refunded.
• I am not responsible for delays caused by postal services or customs.
• Please double‑check your shipping address before completing your order



You can always contact us for any return question at robewwwhj@gmail.com.